Government Restrictions – Latest Store Information

Monday 8.00am - 8.00pm
Tuesday 8.00am - 8.00pm
Wednesday 8.00am - 8.00pm
Thursday 8.00am - 8.00pm
Friday 8.00am - 8.00pm
Saturday 8.00am - 8.00pm
Sunday 11.30am - 5.30pm

* individual retailer opening times may vary

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FAQs

Further information on how Manchester Arndale will be operating at this time.

When will Manchester Arndale be open again?

The centre remains open during the Government’s current “national lockdown” to enable customers to access essential services such as pharmacies, supermarkets and banks. In line with government guidelines, there are also a number of food & drink outlets operating on a takeaway/delivery only basis, and some stores may remain open to offer a click & collect service only. For the latest store information, click here.

We are following the official guidance carefully and look forward to having more of our stores opening as soon as they are able to.

We will be providing latest updates across our social media channels including centre opening hours and what to expect when you visit us, and we recommend people check directly with individual brands before they leave home, as timings may vary.


Will your usual opening hours apply or have they changed?

During the restrictions, Manchester Arndale will be open from 8am until 8pm Monday to Saturday and 11.30am to 5.30pm Sunday, to ensure customers are able to safely access essential services. However, the opening hours for each retailer may be slightly different so please do check directly with individual brands via their website or social media channels. It is likely that only a few stores will open at the earlier time of 8am.


Do I need to wear a face mask/face covering?

Yes, you must wear a face covering in the shopping centre (following the Government rule which came into play on Friday 24 July). Anyone not wearing one, could be refused entry to the centre or asked to leave. Naturally, anyone with a medical condition that prevents them from covering their face will be exempt, as will children under the age of 11.


What kind of face covering do I need to wear?

A face covering is something which safely covers the nose and mouth. You can buy reusable or single-use face coverings. You may also use a scarf, bandana, religious garment or hand-made cloth covering but these must securely fit round the side of the face.


Will you allow people to come into the centre if they don’t have a face covering?

No, unfortunately not. We will be following the Government’s guidance and only allowing people to enter the shopping centre if they are wearing a face covering. If you refuse to wear a face covering, our teams will, unfortunately, have to ask you to leave the centre in order to comply with the Government’s Guidelines. People with medical conditions, children under the age of 11 and people with disabilities will be exempt.


I have a health condition/hidden disability- do I need to wear a face mask/face covering?

As per the Government’s guidelines, you do not need to wear a face-covering if you have certain health conditions.


Do I need to bring evidence of my health condition if I have a face covering? e.g. letter from a doctor

We will not be asking for evidence of your health condition before entering. We do ask however that you just let our friendly staff know that you are exempt on medical grounds, so they do not refuse you access.


Will you supply a face covering for visitors if they need one?

Unfortunately, we are unable to provide face coverings to our visitors. We have three specialist vending machines located within the centre for visitors to purchase face coverings.


How will you enforce this?

Anyone not wearing a face-covering could be refused entry to the centre or asked to leave. Naturally, anyone with a medical condition that prevents them from covering their face will be exempt, as will children under the age of 11.

If we feel that people are deliberately breaking the guidelines and risking the safety of those around them, we won’t hesitate in asking them to leave the centre or call the police if we must.


Surely, I could just pretend to have a medical condition?

Yes, you could, however, we’re asking everyone to do their part in helping to defeat the virus by following the instructions provided by our teams and the safety information that is widely available.

If we feel that people are deliberately breaking the guidelines and risking the safety of those around them, we won’t hesitate in asking them to leave the centre or call the police if we must.


How do I pick up my Click & Collect order?

The centre remains open to support essential services, food & drink takeaway/delivery, and any non-essential stores which are offering a click & collect service only. All entrances to the Centre will be accessible; however, each store will have its own collection process, so we advise that you contact the individual brand/store to confirm.

How are you going to keep the centre safe when you re-open?

We are doing everything we can to make sure Manchester Arndale is a safe place to visit and work. We have social distancing measures throughout the centre, including our entrances, malls, toilets and facilities, food court and back of house areas. This includes a one-way system and separate queuing areas. Hand sanitiser is available at all entrances and throughout the centre for use during your visit. Soap and hot water are also available in our toilet facilities and we recommend that people wash their hands regularly.

How clean is Manchester Arndale given you are not fully open?

Our staff are still working incredibly hard to keep the centre clean and safe and we are hugely grateful to them. We were already deep cleaning key touchpoints like toilets, door handles, handrails and lift buttons more frequently and that will continue for the foreseeable future. Further safeguards, such as our dedicated hand sanitiser points, are in place throughout the mall and we ask everyone to make use of these on the way in.

We are asking all shoppers and staff to play their part too and help us defeat the virus by following the instructions provided by our teams and the safety information that is widely available inside the centre and on our online channels.


Are all the shops going to be open when the centre re-opens?

There is no ‘one size fits all’ approach for individual stores to re-opening, so we would ask visitors to check their favourite brand’s websites before leaving home.


Are you going to be giving visitors a time limit to be in the centre? Will I have to queue to get in?

No, however, our teams will be managing the number of visitors inside the centre. Visitors can still very much expect our usual warm welcome, but it’s important to monitor capacity very carefully and stay within the recommended limits. It is likely that we will direct shoppers to an external queuing system during busy periods to regulate footfall.


Will I have to queue on the mall to enter a store when you reopen?

This will depend on how busy the store is at that moment in time. Some larger stores may operate queuing systems inside their store. There will also be floor stickers outside each store to allow you to queue and adhere to social distancing on the mall, away from shoppers who are walking past.


Are you implementing a rule of one customer per family or can we visit as a family? Can I bring my kids with me?

Government guidance says that where possible customers should shop alone unless they need specific assistance. If you are planning to bring your children with you, please make sure that they also follow the social distancing guidelines.

The number of people allowed into the centre will also depend on the current capacity of the centre at any given time to allow for social distancing, so where possible try to limit the numbers in your group.

Visitors can still very much expect our usual warm welcome, but it’s important to monitor capacity very carefully and stay within the recommended limits. It is likely that we will have an external queuing system outside centre entrances to regulate footfall. All visitors will need to maintain a 2m social distance.


What about the food court? Will it be open for business?

As per the Government’s current guidelines, our food court seating area is currently closed but some outlets will be open for takeaway/delivery services only. Food bought at these should be eaten outside of the centre. We would ask visitors to check the relevant brands websites to see what’s available.


Have Manchester Arndale staff been specially trained to manage this new way of shopping?

Yes, all staff have been through specific guidance/training to carry out their duties in the new way of working.


What will your staff be wearing to stay safe in the centre?

In line with Government guidelines, all Manchester Arndale staff will be required to wear a face covering.


Will you be providing face coverings and/or gloves for visitors?

No, we are unable to provide face coverings or gloves for visitors. We have three specialist vending machines located within the centre for visitors to purchase face coverings.


What steps will you take if people do not observe social distancing guidelines?

We will be asking everyone who visits the centre to follow official guidelines, the instructions provided by our teams as well as the safety information that will be widely visible and available. Our teams are familiar with the guidance and will be reminding people to keep a safe distance. Anyone refusing to do so will be asked to leave the centre immediately.

If we feel that people are deliberately breaking the guidelines and risking the safety of those around them, we won’t hesitate to call the police. At times like these, we simply cannot allow the actions of individuals to potentially threaten the safety of everyone else.


What will you do if one of your retailers doesn’t follow social distancing guidelines?

We have been working closely with all our retailers during the lockdown period to support them with their re-opening plans.

However, if there were to be an issue, all our brands have a requirement within their lease to provide legal compliance, so we would insist they follow the guidance or further action would/could be taken against them.


What will you do if one of your retailers opens earlier than the government guidelines allows?

We will be working closely with all our retailers during the current period of Government restrictions to support them with their re-opening plans.

However, if there were to be an issue, as per their lease, a retailer must follow legal compliance, we would take the necessary action to ensure our brands comply with government guidelines.


Why have you removed some of the seating areas on the mall?

In order to discourage people from gathering and to support social distancing measures, there is now only limited socially-distanced seating available on the malls. We’re sorry for any inconvenience and know that for some of our less mobile visitors this could be a problem for them. We will have team members at entrances and within malls, and we would ask anyone who is in need of additional support to speak with a member of the team.


What will we have in place for visitors with mobility issues who would ordinarily need the use of seating whilst visiting us?

Manchester Arndale has a shop mobility service, which is managed by an external company. We are currently liaising with their team regarding their re-opening plans.

In order to discourage people from gathering and to support social distancing measures, some seating has been removed. However, there is limited socially-distanced seating at various points throughout the malls. We know that for some of our less mobile visitors this could be a problem for them. We will have team members at entrances and within malls, and we would ask anyone who is in need of additional support to speak with a member of the team.


Will I still be able to buy gift cards at Manchester Arndale?

Yes, Gift Cards are available to purchase from the Centre information desk between 12pm and 6pm Monday to Saturday and 12pm – 5pm Sunday. Alternatively, Gift Cards can be purchased online for postal delivery at https://manchester-arndale.flex-e-card.com/


What do I do if my Gift Card has expired while the centre is not fully open?

You can contact https://www.flex-e-card.com/ or call 0844 744 4277 to extend your gift card.


Do you know when other retailers will be opening up and when all of the shops, restaurants and leisure spaces will be back open?

We are following government guidelines as to what can open and we hope to gradually see more of our stores open soon, in line with Government guidance. Please check with the specific brand’s website for their opening information.


How do I know which retailers will be open before I visit?

To find out if a shop you want to visit has re-opened, please check our ‘stores currently open’ page via the banner at the top of our website, or visit the specific brand’s individual website or social media channels for more information.


Are you taking specific measures on your air handling units before opening?

Our centre air handling plant has continued to run on a phased/rotation basis providing full fresh air whilst taking advantage of the low external air pollution and air quality which is at its best levels for many years. All building service plant will be set back to normal operating hours as soon as we have the go-ahead from Government to begin a phased reopening. All air filters will continue to be changed as required with any major service visits being undertaken as necessary.


Will you be temperature checking people as they come into the centre?

Temperature checking is not part of the Government’s guidelines and isn’t an effective way of screening people for coronavirus. Using surface temperature checks i.e. just on the skin rather than in-ear can provide inaccurate results. A surface temperature for example can be caused by other factors not related to the virus. However, please be reassured that we are doing everything we can to make sure our centres as safe places to visit and work.

Some of our brands may be using temperature checks on their entrances, but please speak directly to them for more information.

If you do feel unwell or are showing any of the COVID-19 symptoms, please do not visit the centre. Please help us to ensure that everyone is as safe as possible.

Page last updated 4/11/20