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Privacy & Cookies Policy

This Privacy and Cookies Policy is designed to inform you about our practices regarding the collection, use, and disclosure of information that you may provide to us, M&G Real Estate Limited.

The www.manchesterarndale.com website (the “Website”) is owned by M&G Real Estate Limited, a company incorporated in England and Wales with registered number 3852763 whose registered office is at 1st Floor Management Suite, Manchester Arndale, Manchester, M4 3AQ and is managed by CBRE Limited, a company incorporated in England and Wales with registered number 03536032 who registered office is at St Martin’s Court, 10 Paternoster Row, London, EC4M 7HP.

References in this policy to ‘us’, ‘we’, ‘our’ are references to M&G Real Estate Limited, CBRE Limited or M&G Real Estate Limited’s affiliates/group companies. References to ‘you’ or ‘your’ are references to any individual or business accessing the Website.

It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

The use of, and access to, the pages of the Website are subject to this Privacy and Cookies Policy in addition to the Website Terms of Use (together the “Terms”). By using the Website, you agree to be bound by these Terms.

External Websites

Please note that other sites to which this Website may be linked are not covered by this Privacy and Cookies Policy. You acknowledge that your access of such websites will be subject to the relevant third party’s terms and conditions and that any information you provide to such third parties may be subject to their own privacy policies. We are not responsible for the privacy practices or content of such websites. In addition, we have no control over how such information is used and, as such, any course of action you have regarding any alleged misuse of such information must be against the relevant third party.

We may revise this Privacy and Cookies Policy from time to time and such revision will take effect when it is posted on this Website. We, therefore, encourage you to check this page frequently for posted revisions regarding the way in which we collect and use your personal data.

1. What information do we collect

Personal data, or personal information, means any information about an individual from which that person can be identified (“Personal Information”). It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer certain personal data about you that you provide to us when, for example, you:

  • Register to receive our email newsletter
  • Complete an online contact form
  • Enter a competition or promotion
  • Register to use a service which we will provide to you

We also collect other information about the use of the Website and services. Some of this we may automatically collect when you visit the Website such as what type of device or internet browser you are using (“Technical Data”). We also collect information using cookies. Cookies are small pieces of information stored on your browser which sometimes follow the movements of visitors on the Website and tell us how the Website and our services are being used, this information helps us improve your experience of the Website.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookie Policy.

The different types of information we collect can be grouped together as follows:

  • Identity Data includes but is not limited to first name, last name, date of birth, photography and footage
  • Contact Data includes email address, telephone number and postal address
  • Technical Data includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
  • Profile Data includes feedback and survey responses.
  • Usage Data includes information about how you use our website or services such as wi-fi.
  • Marketing and Communications Data includes your details and preferences in receiving marketing from us and our third parties.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

2. How do we use your information

We have set out below, in a table format, a description of all the ways we may use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data.

Purpose/Activity Type of Data Basis for processing
Email newsletter providing marketing information such as news, offers and promotions Identity
Contact
Marketing
Consent
To provide information which has been requested via our Customer Services Team or an Online contact form or email query Identity
Contact
Consent
To manage our relationship with you including:
important changes to the Website, new services
your preferences on what you want to hear from us
Identity
Contact
Profile
Marketing
Necessary to comply with a legal obligation
Necessary for our legitimate interests (to keep our records updated)
For registration or participation in an event Identity
Contact
Profile
Marketing
Consent
To enable you to enter into a prize draw or promotion Identity
Contact
Profile
Marketing
Consent
To provide you with our public wi-fi service Identity
Contact
Technical
Usage
Marketing
Contract Performance & Necessary for our legitimate interests
Consent
To process the sale of a gift card Identity
Contact
Marketing
Contract Performance &
Necessary for our legitimate interests
Consent
To administer and protect our business, retailer mobile app (The Hive) and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) Identity
Contact
Technical
Marketing
Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
Consent
To use data analytics and/or profiling to improve our website, services, marketing and consumer experiences Contact
Technical
Profile
Usage
Necessary for our legitimate interests (to keep our website updated and relevant, to develop our business and to inform our marketing strategy).
To manage our centre and protect our staff and customers. In the course of running our centres, we may collect Information on incidents and accidents that occur, as well as using CCTV and other security measures for your and our protection Identity
Contact
Technical
Necessary to comply with a legal obligation
Necessary for our legitimate interests
Carrying out a specific task in the public interest which is laid down by law

  • request a copy of the personal data we hold about you, (commonly known as a “data subject access request”). This enables you to check that we are lawfully processing it.
  • request the correction or removal of any information that you believe to be inaccurate or you believe there is no good reason for us to continuing to process it.
  • Request restriction of processing your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
    • if you want us to establish the data’s accuracy;
    • where our use of the data is unlawful but you do not want us to erase it;
    • where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or
    • you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
  • Request transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Such requests, together with any other queries you may have in relation to your personal data, should be emailed to data@manchesterarndale.com

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Opting out

You also have the right to withdraw consent at any time, However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. You can opt-out from receiving communications at any time by following the opt-out links on any marketing message sent to you or by contacting data@manchesterarndale.com

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Cookie policy

The Website uses cookies to distinguish you from other users of the Website, improve your user experience and allow us to improve the Website.

Many websites use cookies in order to improve a user’s experience by allowing that website to ‘remember’ you. If a website doesn’t use cookies, it will think you are a new visitor every time you move to a new page on the site – for example, when you enter your login details and move to another page it won’t recognise you and it won’t be able to keep you logged in.

Cookies can either last only for the duration of your visit (using a ‘session cookie’) or remain on your device for repeat visits (using a ‘persistent cookie’). Cookies served by us while you are on the Website are called “first party cookies”. Cookies served by other companies that are not operating the Website are called “third party cookies.” So, we may allow Google to set a cookie on your browser while you visit the Website, which would be a third party cookie.

Your choices

Like many sites we use cookies on the Website to ensure that your experience of both our website and the digital service we provide to you is as smooth, relevant and enjoyable for you as possible. Some are essential to the Website functioning. Others are related to enhancing your experience, delivering you relevant content and adverts and providing us with insight. You have the right to choose whether or not to accept cookies or to disable these cookies at a later date.

Managing cookies

When visiting our website we will give you the option to accept cookies. You can manage cookies in your browser setting and control whether your browser will accept cookies, reject cookies or notify you each time a cookie is sent. You may elect to disable or reject cookies by adjusting your browser’s settings, but doing so may have a detrimental effect on the performance of the Website for you and your browsing experience across all sites.

You can however obtain up-to-date information about blocking and deleting cookies via these links:

Third-party cookies

Sometimes we use third party websites (e.g. Facebook, Twitter, YouTube) to embed photos and video content into the web pages on the Website. Pages with this embedded content may set cookies from the Website onto your device.

When you use one of the social website share buttons, a cookie may be set by the service you have chosen to share content through.

We do not control the application of these cookies, and recommend that you check the relevant third party website for more information about these before using such services.

The following table sets out the cookies that we use on the Website, what they do and why we use them.

Essential Cookies – these are essential for the Website’s functionality

Cookie Name What’s it for?
cookieconsent_status This is an essential cookie that notifies us of your acceptance of cookies being used on the Website.
wordpress_test_cookie Check if the cookies are enabled on the browser to provide appropriate user experience to the users.

Performance and Optimisation Cookies

Cookie Service Cookie Name What’s it for?
Google Tag Manager _dc_gtm_UA-xxxxxxxx-x This is simply a tool that groups together code for a series of services that use cookies, such as Google Analytics, and allows us to implement them quickly on the Website. It does not record any information itself and you will need to opt out of individual cookie providers as detailed below.
Google Analytics _ga – google analytics
_gid – google analytics
We use Google Analytics on the Website which anonymously tracks how visitors use and browse the Website. This gives us important information which we can use to improve the performance of the Website.

How to Opt Out of Google Analytics

Google Double Click IDE doubleclick.net We carry out a variety of online marketing and we use Google DoubleClick to measure the effectiveness of our campaigns.

How to Opt-out of DoubleClick cookies

Google AdWords _gat_ UA-xxxxxxxx-x We occasionally advertise Manchester Arndale on Google and across the Google Display Network. The Google AdWords cookie allows us to serve our users with the most relevant adverts and tells us how our adverts have performed by reporting on actions and conversions on the Website.

How to Opt Out of Google Personalised Ads

Facebook Facebook Pixel We occasionally advertise Manchester Arndale on Facebook. The Facebook tracking cookie allows us to serve our users with the most relevant adverts and tells us how our adverts have performed by reporting on actions and conversions on the Website.

How to Opt Out of Facebook Personalised Ads

Twitter Twitter Site Tag Exactly in the same way that we occasionally advertise Manchester Arndale on Google and Facebook, we may do the same on Twitter. The Twitter tracking cookie, again, allows us to serve our users with the most relevant adverts and tells us how our adverts have performed by reporting on actions and conversions on the Website.

How to Opt Out of Twitter Personalised Ads

Social Media House Rules

Hi there to all our social media followers and fans.

We’d love you to get involved on our Twitter, Facebook and Instagram pages, by joining our conversations, sharing content and telling us about your experiences at Manchester Arndale. We want to make our social channels as fun and interesting as possible for our fans. At the same time we want you to have a fun and positive experiences when visiting our pages, so we have put some rules of play in place for all our lovely followers and fans.

We love to chat. So when it comes to chatting, we promise to respond to your direct comments or posts within 24 hours. Our working hours are 9 – 5.30pm Monday to Friday but we also monitor messages received outside of this time, and will respond as soon as possible.

If you post some great images, video, or any other content on Manchester Arndale’s social media pages, we may want to use your content in our future marketing material. If we do, we’ll make sure to contact you directly beforehand.

We want all fans of the Manchester Arndale Facebook page to be able to express their opinions freely and feel comfortable about talking with other Manchester Arndale fans on this page. Taking this in to consideration, we will monitor every posting, review all comments and remove any that are inappropriate or offensive, including:

  • Abusive, inciting violence or otherwise threatening or confrontational behaviour towards others, including swear words.
  • Discriminatory, racist, indecent, sexually explicit, or offensive comments towards others
  • Promotional information, including any links to third party products or services
  • Infringement of third party intellectual property, privacy, and/or publicity rights
  • False, fraudulent, or misleading claims
  • Spam messages which are corrupt or contain viruses
  • Please understand that comments posted to our social media pages do not represent the opinions of Manchester Arndale.

Thanks for joining our community.

The Manchester Arndale Team.