Keeping you safe & well during your visit
Shopping at Manchester Arndale has changed. Find out what we’re doing to help keep you safe.
Our priority is the safety of everyone who shops and works at Manchester Arndale – nothing is more important to us. Our teams will continue to work hard to make sure the centre is clean and safe.
We’ve seen some fantastic examples of community spirit over the last few weeks, and we’re relying on our shoppers more than ever to play their part by following social distancing guidelines.
We are following Government guidelines to support the national efforts to limit the spread of COVID-19. Your shopping experience will be very different now that we have reopened, so here’s a short video to explain what you can expect during your shopping trip. We are relying on your co-operation and thank you for your patience and understanding at this time.
What measures are in place?
We have been and will continue to work with our retailers, centre teams and local authorities to ensure shoppers at Manchester Arndale is a safe place to visit and work. That includes following the guidance from Public Health England and the Government.
Therefore, visitors will now be required to wear face coverings upon entry to the centre and in all stores and communal areas throughout. Those with medical conditions and disabilities will be an exception to the rule along with children under the age of 11. Customers will also be required to wear face coverings when ordering takeaway food and drink from shops, but can remove their covering once they sit down if there is seating available.
A great deal of effort has gone into making the centre is a safe place for our staff and customers, so we ask that everyone respects this new rule to ensure we limit the spread of COVID-19 and keep everyone safe.
Social distancing will be essential. We have introduced a range of additional safety measures inside. We’ll be asking people to keep 2m apart at all times and we have installed floor graphics to help you do this, whether you are walking, queuing outside a store, or taking a break in one of our ‘safe standing zones’. Our lifts are limited to one person or one household at a time, so please consider those shoppers who are less mobile and use escalators and stairs.
To help you keep 2m apart, we are asking everyone to follow the one-way systems we have put in place. Arrows on the floor at each entrance will help you to do this – but just like on the road, we ask you to please ‘drive on the left’. There are designated crossover points if you need to visit a store on the other side of the mall.
We have also added hand sanitisation points throughout the centre for everyone to use. Please make use of these when entering the centre and regularly throughout your visit. Our toilet facilities have soap and hot water too.
Our team will be managing the number of visitors inside the centre and we will have controls in place at entrance and exit points to help us do that effectively. You may be asked to queue outside the centre during busy periods to ensure we can manage the number of shoppers and maintain social distancing. You may also need to queue inside the centre to enter your favourite stores, and we have placed graphics on the floor to help you to stay 2 metres apart from other shoppers.
If you are visiting Manchester Arndale, please take every precaution you can to safeguard everyone else around you. And please do not visit the centre if you are feeling unwell.
There is no ‘one size fits all’ approach for individual stores to re-open, so we would ask visitors to check their favourite brands websites before leaving home. Some of our retailers will be accepting card payments only, and we would advise all shoppers to pay via contactless wherever possible.
Check out our Frequently Asked Questions page for more information regarding your visit. Our staff will be on hand during your visit to offer help and answer any questions you may have.
We’d like to thank everyone for their patience and co-operation during this difficult time and to express appreciation to our fantastic team who are working very hard in challenging circumstances, to support our retailers, serve our communities and take care of one another.