* individual retailer opening times may vary

You are here: Home/Keeping You Safe & Well During Your Visit

Keeping you safe & well during your visit

Our priority is the safety of everyone who visits and works at Manchester Arndale – nothing is more important to us. Our teams will continue to work hard to make sure the centre is clean and safe.

What measures are in place?

Face Coverings

From Thursday 27th January, shoppers are no longer legally required to wear a face covering at Manchester Arndale. We would encourage visitors to wear one if possible, but hope that all visitors will be respectful of personal choices.  Individual venues may have their own policy in place.

Hand sanitisation

We have hand sanitisation points throughout the centre. Please make use of these as you wish when visiting. Our toilet facilities have soap and hot water too.


Our staff have been working incredibly hard to keep the centre clean and safe during the COVID-10 pandemic and we are hugely grateful to them. This includes deep cleaning key touchpoints like toilets, door handles, handrails and lift buttons more frequently – this will continue for the foreseeable future.

Please note, due to this enhanced cleaning regime, the toilets at any location may be closed for a deep clean at any one time. If you arrive to find a facility closed, signage will direct you to the nearest available facility.

NHS Test & Trace

Whilst it is no longer a legal requirement to leave details for NHS Test & Trace, the NHS system will continue to help stop the spread of COVID-19.

Visitors to the Manchester Arndale Food Court will have the option to leave their details via the NHS app. Cafes and restaurants throughout the Centre may have their own systems in place.

Additional reminders

Please do not visit the centre if you are feeling unwell with symptoms of COVID-19.

Some of our retailers may continue to accept card payments only.

Our staff are on hand to offer help and answer any additional questions you may have during your visit.


We will continue to follow Government guidelines and advice from Public Health England and will work to ensure everyone has a safe and enjoyable visit. We’d like to thank everyone for their patience and co-operation and to express appreciation to our fantastic team who have continued to work very hard in challenging circumstances.



Page last updated 29/11/21